My video is not playing

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If you are experiencing buffering and pages failing to load, we've found that typically this is an environmental issue. This means that your internet network could be an internet network that could be experiencing a temporary dip, resulting in your page to become stagnant, unable to load, or buffer. With this, we recommend a few things:

- Restart your modem. You may need to contact your Internet Service Provider for help with this, but there is typically a power button on the outside of the modem.

- Restart your computer in attempts to grab onto a better strain of connection near you.

- Try a different connection if there is another Wi-Fi option available. If you are able to connect to ethernet, that is even better as ethernet always provides a better connection

- Try using your mobile device with the Wi-Fi off

- Check to make sure your firewall is not blocking Harver.

Here are a few other troubleshooting steps to try:

Refresh your page

  1. Log out
  2. Refresh your browser page
  3. Log in

Refresh your cache

  1. Log out
  2. Refresh the cache of your browser; check this page if you don't know how to refresh your cache: http://www.refreshyourcache.com/en/home/
  3. Log in

Switch internet browser

  1. Log out
  2. Use another internet browser to open the application; the application is supported by the most recent versions of Google Chrome, Mozilla Firefox, Safari and Microsoft Edge. Check this article about the browsers that are supported.
  3. Log in 

Contact Harver Support

If you still have trouble with playing the videos, please contact the Harver Support Team. 

Contact by Email

Contact by Phone

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