Harver helps companies evaluate applicants on key knowledge, skills and abilities important for the job. Harver’s Live Chat Support Assessment provides a realistic job preview of supporting customers over chat as well as measure key competencies related to performance in this type of role by measuring handle time, clear communication, customer orientation as well as problem solving.
Each assessment you go through have been found to help measure key aspects important to the job. It’s important to note that your assessment results will be reviewed in combination with multiple sources of information submitted in your application, and serves as only one data point to help companies better understand your potential fit for the job.
The results from the Live Chat Support Assessment are shown on a norm referenced scale from 0-100% where 50% is the average score and most people score between 30-70%. That said, you will receive a score between 0-100% depending on how accurately and effectively you completed the assessment.
If you have any questions about your test results or application process you can reach out to the point of contact at the company you are applying to.