I'm having trouble accessing the Interview Center

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Before you to enter the Harver Interview Center, please ensure the following:

  • Your camera and microphone are connected and tested

  • You have access to a reliable Wi-Fi/internet connection

  • You're using a full screen

 

If you are having trouble connecting your camera or microphone, please make sure you are using a browser we support (Chrome, Firefox, or Safari) and that the camera and microphone have been enabled in your browser settings.

Updating Chrome Microphone and Camera Settings

Updating Firefox Microphone and Camera Settings

Updating Safari Microphone and Camera Settings

 

More Troubleshooting Methods

  • If you are still having issues please confirm that you have closed all other apps that may be using a microphone or camera.

  • Please make sure you are using a desktop, Interview Center will NOT work on mobile.

  • If you are on mobile, you can log back into your assessment on a different device using the vacancy link or magic link. 

  • Refresh your page

  • Log out and log back in.

  • Switch internet browsers; the preferred browser is Google Chrome.

  • Check to see if your browser has been updated to the latest version. If you need to update your browser, this Support Article will give you a step-by-step guide.

  • Empty your cache and cookies. Find out how to clear your cache Here.

  • Use a Private or Incognito window when logging into your application. Try switching to another non-mobile device.

NOTE: The camera is still on after you “end call”. You must close out the tab completely to turn it off.

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