Multitasking Troubleshooting


In this section you’ll be challenged to demonstrate your ability to multi-task through some unique exercises. We’ll start with one of two multitasking games which are measured by actual games involving different patterns and combinations.

-Memorize the shape and color (or the pattern in case of color blindness) on the card.

-You can answer “No” if both the shape and color are different

-You can answer “Partially” if one of the shape or color are the same

-You can answer “Yes” if both the shape and color are the same

You will have sixty seconds to get as many cards correct as possible, and will first have a practice round as well.


Part 2: Recognition

For this part of the multitasking stage you will answer “Yes” if the top is an even number, and “No” if the top is an odd number. You will also answer “Yes” if the bottom letter is a vowel and “No” if the bottom letter is not a vowel.


If you have any issues during this module, we've put together a few troubleshooting procedures that should help resolve what you're seeing. Please see below:

  1. Refresh your page

  2. Log out and log back in.

  3. Switch internet browsers; the preferred browser is Google Chrome.

  4. Check to see if your browser has been updated to the latest version. If you need to update your browser, this Support Article will give you a step-by-step guide.

  5. Empty your cache and cookies. Find out how to clear your cache Here.

  6. Use a Private or Incognito window when logging into your application.

  7. Try switching to another device.

If you have completed all the troubleshooting steps and your issue is still not solved, please reach back out to us at with the following information:

  • A screenshot of the issue, try to include any relevant error messages on the screen

  • What device and browser you are using

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