Candidate Support

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Getting started

• About your online application
• Browser settings
• Can I take a break during the test?
• Password requirements
• I got the error ‘Invalid email format / password’. What should I do?
• I can’t click on the ‘start’ button. What should I do?

Additional questions

• I have answered all the additional questions, but I can’t click on ‘next’. What should I do?
• My application stopped after the additional questions. What should I do?

Personality test

• I can’t click on ‘next’. What should I do?

Brain game / Intelligence test

• Could I take a break between the different parts?
• I took a break during the brain game and now I can’t click on ‘next’ anymore. What should I do?
• I got an error / the page freezes. What should I do?
• I got a white screen. What should I do?

Video and Documents

• The video doesn’t work. What should I do?
• I can’t click on ‘next’ when I have uploaded my document(s). What should I do?
• I can’t upload my documents. What should I do?
• After recording of the videos I have to choose a image. What is this?
• I can’t record the videos. What should I do?
• I got an error during recording my videos. What should I do?

Timer

• The timer was over, but I didn’t click on ‘next’. Are my answers saved?

Situational Judgement Test

• I can’t click on ‘next’. What should I do?
• The video doesn’t work. What should I do?
• The page is not loading. What should I do?

Language test

• The language test skipped some questions. What should I do?

Cultural fit

• I can’t click on ‘next’. What should I do?

Multitasking

• The page freezes. What should I do?

Typing

• There is a red cross behind the sentence, but I typed the sentence correctly. What should I do?

Test results

• What happens when I cancel my online application?
• Can I see my test results?
• How can I see my test results?

My personal data

• I want to delete all my data. What should I do?